KIMERA AUDIO
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FAQ
Frequently Asked Questions
Quick answers to common questions about purchasing, installation, compatibility, trials, and more.
Purchasing & Payment
Is it safe to make a payment on your site?
How do I receive my purchase?
I didn't get an email after purchase. What do I do?
Where can I find my license code?
Do you offer refunds?
Do you offer educational or other discounts?
Installation & Activation
How do I install your plugins?
How many computers can I activate my license on?
My plugin ran out of activations. What do I do?
How do I transfer my license to a new computer?
Can I transfer my license to another person?
I'm on Windows and seeing a SmartScreen warning when I try to install. Is something wrong?
Compatibility & System Requirements
What plugin formats do you support?
What DAWs are your plugins compatible with?
What computers are compatible with your plugins?
Do your plugins work on iPad, tablets, or smartphone?
Free Trial
How do I try a plugin before buying?
Does my trial start as soon as I download it?
I purchased after using the trial. How do I activate my full license?
Web Apps
How do I access the KIMERA AUDIO LYRICS or KIMERA AUDIO PLAYER web apps?
Is there a free version?
How do I upgrade my web app subscription?
Can I use the web apps on a tablet or smartphone?
How do I cancel my web app subscription?
Legal & Feedback
Where can I read your EULA and Privacy Policy?
Can I suggest a feature or new plugin idea?